FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your new collectibles arrive safely and promptly:

  • Free Shipping (7-14 business days): $0

  • Standard Shipping (7-14 business days): $10

  • Express Shipping (3-6 business days): $20

Q: How do you package your model toys? A: As collectors ourselves, we treat every item with the utmost respect. All model toys and figures are carefully wrapped in thick layers of protective bubble wrap and placed into sturdy, appropriately sized shipping boxes with ample packing material to prevent movement and damage during transit.

Q: When will my order be processed? A: In-stock orders are processed within 1-3 business days (excluding weekends and holidays) before being handed over to our shipping carriers. You will receive a tracking confirmation email as soon as your package is on its way.

Q: Can I track my package? A: Absolutely! Once your order ships, we will send you an email containing a tracking number and a link so you can follow your package's journey directly to your doorstep.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes or cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & REFUNDS

Q: What is your return policy? A: We want you to be thrilled with your new model! If you change your mind, you can return your item within 30 days of delivery for a full refund. To be eligible for a return, the product must be unopened, unused, factory-sealed (if applicable), and in its original pristine packaging.

Q: What should I do if my model arrives damaged or has a manufacturing defect? A: If your item arrives with severe damage to the figure or missing parts straight out of the box, please take clear photos or videos of the issue and contact us immediately at [Your Support Email]. We will work swiftly to arrange a free replacement or a full refund for you.

PRODUCT authenticity

Q: Are your model toys original and authentic? A: Yes, 100%! VelunixStore strictly sources products from official distributors and licensed manufacturers. We guarantee that all our figures, model kits, and collectibles are 100% authentic originals. No bootlegs or counterfeits are ever allowed in our store.